All Systems Operational

About This Site

Welcome to SunFire's homepage for service status information.

Active Incidents
The top portion of this site is for active and historical incident communication and notification. You can subscribe to notifications in your preferred method.

System Metrics
This section utilizes the SolarWinds Pingdom system to provide trusted third-party system to system uptime and response metrics to directly update the status page. Note that while a metric may indicate a downed service or application, redundancy and high availability are configured and many times the end user will not experience the outage, but the system check may have been lost (via routing changes) or depending on the server it hit, may be in a stateful drop. If there is a customer impacting event that has been confirmed an incident will be created in the top section in and backdated accordingly.

Service Level Agreements
The System Metrics section should be used for any historical and real-time SLA metric reporting. In the event there is ever a situation where metrics for the last 30 days may be close or over the defined SLA thresholds a more detailed report will be added to this site with more thorough metrics from the Pingdom Service. This is a high-level snapshot view of our metrics reporting that can be expanded as described below.

Expanded Metrics for SLA Reporting
This following links point to our third-party system metric provider, Solarwinds Pingdom. These links are provided for further, self-service, SLA metric review and comparison month or month. Note that since this system is a system to system check there are times Pingdom may show an outage, but it is not reflected in our statuses for our components. This is often due to general network failures (ping failures across the internet) or due to scheduled deployments that we do not account for in our system availability statuses as they are too miniscule to matter.

ServiceOverviewHistorical
End User Enrollment and Quoting PlatformOverviewHistorical
HRA FormOverviewHistorical
API ServicesOverviewHistorical
SFTP SiteOverviewHistorical
SunRise ReportingOverviewHistorical
Status Page CheckOverviewHistorical

Enrollment and Quoting Platform Operational
90 days ago
100.0 % uptime
Today
Enrollments ? Operational
90 days ago
100.0 % uptime
Today
HRA Forms ? Operational
90 days ago
100.0 % uptime
Today
Call Center (Blaze) ? Operational
90 days ago
100.0 % uptime
Today
Field Agent (BlazeConnect) ? Operational
90 days ago
100.0 % uptime
Today
Direct to Consumer (Ember) ? Operational
90 days ago
100.0 % uptime
Today
Apollo Operational
90 days ago
100.0 % uptime
Today
User Management ? Operational
90 days ago
100.0 % uptime
Today
Reporting ? Operational
90 days ago
100.0 % uptime
Today
SunRise Operational
90 days ago
100.0 % uptime
Today
Reporting ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
SFTP Services ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
End User Enrollment and Quoting Platform (Uptime) ?
Fetching
End User Enrollment and Quoting Platform (Response) ?
Fetching
HRA Form (Uptime) ?
Fetching
HRA Form (Response Time) ?
Fetching
API Services (Uptime) ?
Fetching
API Services (Response Time) ?
Fetching
SFTP Site (Uptime) ?
Fetching
SFTP Site (Response Time) ?
Fetching
SunRise Reporting (Uptime) ?
Fetching
SunRise Reporting (Response Time) ?
Fetching
SunFire Status Page (Uptime) ?
Fetching
SunFire Status Page (Response Time) ?
Fetching
Past Incidents
Apr 22, 2024

No incidents reported today.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.